Stage 8: The Corporate Process Control Paradigm

Corporate memory is extremely useful, but is passive. In contrast, the web can be used as a universal GUI to organize and deliver a number of corporate organization systems.

• Meeting bookings.
• The web as a universal GUI.
• Internal databases.
• Job control.

Culture Impact

• Applications must be developed for internal use.
• Staff trained in the use of the applications.
• Changes in procedures must be absorbed.

Example

A good example of the use of the web to control a corporation's internal processes is the Internode Professional Access internal job control web. This web isn't visible because it's on the intranet. The system keeps track of requests made by customers to ensure that they are handled effectively and that no request is accidentally dropped.

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